FAQs

FAQs

Midwest Restoration

Have a fire, water, mold, or storm damage-related question? Midwest Restoration has the answer. Check out these FAQs and give us a call today for more information!

  • How long will the restoration process take?

    When it comes to smoke and fire damage restoration, many variables affect the duration of the restoration process. To gain a better understanding of the estimated dates and phases for your restoration project, consult with your Midwest Restoration technician. They possess the necessary expertise to provide you with reliable information and guide you through the restoration journey.

  • Why should I work with a professional restoration company?

    Consult your Midwest Restoration technician before attempting DIY cleaning. Professional fire damage restoration techniques include pretesting, selecting appropriate cleaning agents, combining deodorizers with cleaning solutions, and ensuring correct dilution rates. Experienced technicians using professional systems maximize the likelihood of fully restoring your belongings.

  • Can I turn on my heating and air conditioning unit?

    During fire or water damage restoration, it's crucial to refrain from turning on your furnace or air conditioning unit without clearance from your Midwest Restoration representative.


    According to Worldmetrics, there are around 115,350 businesses in the water damage restoration industry in the US. If you're looking for an experienced restoration company, call Midwest Restoration today.

  • What items do I keep in my possession and how do I keep track of non-restorable items?

    During the water or fire damage restoration process, keep valuable items like cash, medications, jewelry, checkbooks, and important documents in your possession. For damage claims, create a list of non-restorable items, including food. Make a copy of this list for both your insurer and yourself.

  • Will I have access to my belongings while they're in storage?

    With advance notice, we can arrange access to your items through your Midwest Restoration project manager. A service charge may apply. For insurance inquiries, contact your insurance agent or claims representative directly to ensure clarity and accuracy. If you're in need of water damage restoration, call our team today.

  • What does pre-loss condition mean?

    Pre-loss condition refers to the state of your home before the damage occurred. At Midwest Restoration, our water damage restoration services aim to return your property to its original state using materials similar in kind and quality. While we focus on repairing current damage, please note that pre-existing issues may not be included in the scope of work. If you're interested in additional renovation projects beyond the restoration, also known as non-insured work, we'd be happy to provide separate estimates upon request.

  • If I need any permits, will you help me obtain them?

    As part of our comprehensive fire damage restoration process, your Midwest Restoration project manager will obtain necessary permits, listing our company as the general contractor. Permit fees are included in the estimate and may be covered by your insurance.

  • Do I need to be home during the restoration process?

    No. We strive to ensure that you can continue with your daily routine without any inconvenience. You can provide a key to your project manager or opt for a lock box installation to facilitate site access. Call today to learn more about our fire damage restoration services.

  • What is a code or by-law upgrade?

    In our experience, code or by-law upgrades may be necessary when your home's pre-loss condition no longer meets current building standards. During fire damage restoration, your insurance company may acknowledge these upgrades in the estimation. For clarification on code-related matters, consult your insurance adjuster.

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